Frequently Asked About Legal and Accounts
We collect your name, email, phone number, date of birth, and physical address for identity verification. We also record your payment method details, deposit and withdrawal history, and session activity. This data is used to verify your identity, prevent fraud, and comply with local regulations.
We retain your data while your account is active. After you close your account, we keep records for a retention period as required by local law. Withdrawal records and payment confirmations are stored longer for audit and compliance purposes. You can request deletion where local law permits.
No. For security and fraud-prevention purposes, withdrawals are processed to the same payment method you used to deposit. If you deposited via DANA, your withdrawal returns to DANA. This protects your account and ensures funds go back to you.
Withdrawal timing depends on the payment method. DANA, OVO, GoPay and QRIS transfers typically complete within minutes after our verification team approves your request. Bank transfers may take one to two business days. Your account dashboard shows the status of your withdrawal in real time.
Contact our support team immediately via live chat or email. We can reset your password and review your account activity with you. If we detect unauthorized access, we can freeze your account while we investigate. Change your password to a new, unique one as soon as you regain access.
We only share your data when necessary to process payments, comply with local law, or prevent fraud. Payment processors and banks receive only the data required to complete transactions. We do not sell your information to marketers or other unrelated companies.
Submit a data-subject request via our contact form or email support. Include your account username and specify whether you want a copy of your data or deletion. We will verify your identity and respond within the timeframe required by local regulation where local law permits.
